How can I change address or phone number in Order?
If you wish to change address or phone, you can do it through “My Order” Section till the order is shipped. You will see a small edit icon on the order detail screen. You cannot change the address once the order is shipped
Makeup Shop Return Policy
Returns will not be accepted under the following conditions:
If request is initiated after 5 business days of order delivery
Product is used or altered
Product is damaged due to misuse/overuse by the customer
Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Serial Number is tampered
Defective products that are covered under Seller/Manufacturers warranty
Categories not eligible for Return:
Electronic products / Personal care appliances cannot be returned due to hygiene issues
Consumables (e.g health supplements, pills, baby products)
Sanitary pads and Diapers – Products should not be used, washed or dirty, The product must also be in its original box/packaging with all tags attached, to be eligible for returns.
Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand Lingerie, shape wear, swimwear and underwear
Accessories (under Glam & Fit category)
For questions regarding a particular item, you can read the product’s ‘description’ on the Makeup Shop App for a more detailed return policy.
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged /defective /wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund within 5 days of receiving the order:
Step 1: Follow one of the following steps:
a. Via My Orders section
Click on ‘My Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.
b. Via Help Center
Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.
Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.
NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Who can become a member of the Makeup Shop Rewards program?
Anybody! The minute you create an account on Makeup Shop.com, you are automatically signed up for the Makeup Shop Rewards Program.
Why am I receiving whatsapp notifications from Makeup Shop +
To interact with our valuable customers in a better manner, we have gone one-step ahead and configured a Whatsapp Business Account for Makeup Shop
Soon you will see our Support team in action which will enable you to interact with our Agents over Whatsapp. Till then, please stay tuned for more updates
How safe is it to use your debit/credit card or make an online payment on Makeup Shop?
We use the 3D Secure payment gateway for card payments and the PayU payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Makeup Shop are processed in an extremely secure environment.
What steps does Makeup Shop take to prevent card fraud?
Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
What is Cash on Delivery (CoD)?
If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility.
This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep.
All you have to do is, select Cash on Delivery as your payment option during checkout.
Kindly note:
You can only make CoD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.
Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in India. During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
The CoD facility is only available for all orders over Rs.500.
The CoD facility is free for all orders above Rs.1000.
For any COD orders below Rs.1000, there is a flat Rs.50 CoD fee.
EMI option is available for which banks?
EMI option is supported by following banks currently:
Standard Chartered bank
Indusind bank
HDFC Bank
Yes Bank
Axis Bank
Kotak Bank
HSBC Bank
RBL Bank
Citi Bank
ICICI Bank
Interest rate charged is dependent on the bank. To view, please follow below steps.
Go to Cart (where payable amount is greater than 4000). Select Proceed. Click on ‘More payment Methods’. Select EMI. Click on ‘View Plans’ to see the different interest rates.
